HyperActive Broadcast Limited is a leading Broadcast and Film Specialist providing end to end solutions for Film/Drama and Reality TV Production, and has been operating in the Broadcast TV and Feature Film market for 30 years.
About the Role
Across our two facilities in Central London we currently have 57 serviced cutting rooms, and as the Facility/Hospitality Manager you will be expected to manage and deliver facility services across our two buildings, whilst driving brilliant customer service/satisfaction. You will manage and develop a team of multi-disciplined service delivery colleagues, covering hard and soft services, delivering high standards in maintaining health & safety excellence whilst at the same time develop and own a proactive, effective relationship with all clients whilst actively engaging in the provision of service innovation, programs and processes.
A proven ability to build strong, collaborative customer relationships, balancing genuine customer empathy with an understanding of the business requirements, and finding solutions that work best for the business.
+ An understanding of the full range of Facility Services and the ability to execute service excellence across the business.
+ Competent in performance measurement, analysis and reporting techniques and be able to present your cluster performance to a wider business network.
+ Managing and leading change to ensure minimum disruption to core activities, directing, and implementing new practices or approaches for the benefit of our clients/business.
+ Coordinating and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, and waste disposal and recycling.
+ Ensuring the building meets health and safety requirements and that facilities comply with legislation and checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
+ Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvements.
+ Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.
We want the best for our customers and we ask a lot from our future colleagues, but in return we offer brilliant benefits, such as;
+ 22 days annual leave (excluding bank holidays)
+ HyperActive Pension Scheme matching - currently 1%.
+ Yearly salary reviews
+ Work Phone
+ Childcare Vouchers
+ Facilities Management – demonstrable experience
+ Full UK Driving Licence.
Please note that due to the high volume of applications that we are expecting we will not be able to respond to individual applications, therefore should you not hear from us within 4 weeks of the date of submitting your application, please consider your application unsuccessful. STRICTLY NO AGENCIES